is that concierge is one who attends to the wishes of hotel guests while receptionist is an employee who receives visitors and/or calls, typically in an office setting. Discover what KD Personal Assistant can do for you. Concierges earned a median salary of $14.49 per hour, or $30,150. Our Signature line of bespoke suiting, engineered for Uniform wear and tear. Acts as the site liaison for the services and sales center. High School Diploma. Available On: All ships In most hotels, the front desk is staffed around the clock, so if you want to know at 3 a.m. at what time the restaurant opens, you can call the front desk, and the clerk on night shift will be happy to tell you. 1 day ago. To gain that extra knowledge, concierges may take courses or study local history. The most basic type of concierge you may be familiar with is the traditional doorman. It helps if they have taken the tours themselves, but of course it’s not possible to visit every single spot in the surrounding areas personally. Although some hotel front desk concierges may have bachelor’s degrees in hospitality and are working as clerks to experience what it’s like to work in all or most of the hotel’s jobs, a college degree is typically not required. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. Maintains inventory and stock of supplies, brochures, and collateral for concierge desks. They may also be promoted by earning an online degree. Full customization options with fabric, color, linings and details of your choice. Heading for the front desk, you're dismayed to see that there's a line. concierge English It’s positioned so that it is easy to see from a distance, either straight ahead as you come in the main entrance, or off to either side. Sometimes, you'll need to ask the front desk where to find the concierge. North Detroit Senior High School. They also convey any important information, such as what time breakfast is served. Once in their rooms, the guest may call the front desk with a question or to set up a wake-up call. In a residential apartment building, you typically work at a desk or station near the front of the building. 16. Once in their rooms, the guest may call the front desk with a question or to set up a wake-up call. Front Desk Collection. Front Desk Staff and Concierge Duties • Members of the front desk staff interact with guests primarily at arrival and … Education. Why Businesses Hire a Concierge. Still not sure about Concierge Plus? But for those who do, how well the concierge helps them is often the most lasting impression they have of their stay. Hotels tend to provide a higher caliber of service: daily housekeeping, room service, a concierge, and front desk help only a phone call away. The concierge’s job is more about helping you enjoy the area you’re visiting. Front desk are more receptionists. Objective : Experienced forward thinking business professional with an exceptional knowledge of Federal HR processes.Seeking to provide top-quality human resource analytical support to help meet all company objectives. Studies have shown that communication is strengthened between people if they know each other's name. (UK, education) The school year, or part thereof, between preschool and Year 1, when children are introduced to formal education. professional personal services: tourist guide, interpreter, cook, nanny, personal trainer, driver, bodyguard, personal shopper, etc. Your coordinator can work from a lobby desk, reception desk or cubicle. Functions are an extension of front desk agent duties. Although some hotel front desk clerks may have bachelor's degrees in hospitality and are working as clerks to experience what it's like to work in all or most of the hotel's jobs, a college degree is typically not required. How to use concierge in a sentence. Front desk concierge greet guests when they arrive and check them in according to their reservation. The concierge is not located at the front desk, and may or may not even be near the front desk. Better Security. Here is a list of some of the key benefits. is a company that provides personal assistant services for wealthy people in Barcelona. Travessia Prat de la Riba 34, 1-1 Barcelona 08849, KAKDOMA BCN, SL © 2021 Kakdoma Barcelona - concierge service, call us +34 644 235 607, e-mail [email protected] As you take a chair in front of the desk, you know that you’re receiving special attention from an expert, who will take the time to help make your stay enjoyable and memorable. See the Functions of a Concierge. In most hotels, the front desk is staffed around the clock, so if you want to know at 3 a.m. at what time the restaurant opens, you can call the front desk, and the clerk on night shift will be happy to tell you. Where Fashion Meets Function. Concierges can be found in all kinds of lodging establishments, from hotels to resorts and everything in between. In many instances, though, the concierge sits at an actual desk, rather than at the counter. Concierge vs Reception - What's the difference? 2005. But if you want a recommendation for an elegant, out-of-the-way spot or a cozy Irish pub, you contact the concierge. "With ALICE we have the certainty that all hotel activities are being carried out to completion, and if there is a delay, we know why. Businesses can need a concierge for as many reasons as there are types of business. The front-desk concierge can maintain a log-book of visitors. Front desk staff greet guests when they arrive and check them in according to their reservation. Your summary should provide an overview of your company and expectations for the position. Behind the scenes, when concierges aren't helping guests, they may have other duties such as keeping track of room cleaning and maintenance requests. Insightful Analytics & data. The name “doorman” is a bit of a misnomer, as a typical one does more than just open doors (and are not always men!). On cruise ships, the concierge may even be on a different deck. The national average salary for a Front Desk Agent/Concierge is $25,178 in United States. It helps if they have taken the tours themselves, but of course it's not possible to visit every single spot in the surrounding areas personally. If you want to know which restaurants are nearby, the front desk often has menus you can look at. Provides pre-arrival support for guests arriving on packages. But if you want a recommendation for an elegant, out-of-the-way spot or a cozy Irish pub, you contact the concierge. It's positioned so that it is easy to see from a distance, either straight ahead as you come in the main entrance, or off to either side. Front-desk clerks. According to the Bureau of Labor Statistics, front desk clerks earned a median salary of $10.99 per hour, or $22,850 per year in May 2017. $11 an hour. In upscale establishments, a concierge is often expected to "achieve the impossible", dealing with any request a guest may have, no matter how apocryphal or strange, relying on an extensive list of personal contacts with various local merchants and service providers. *Median salaries are the midpoint in a list of salaries for an occupation, with half earning more and half earning less. A luxury traveler does not ask a hotel concierge these 10 questions. On cruise ships, the concierge may even be on a different deck. All employees should have uniforms and name tags, not just for safety reasons but to establish some form of trust with your guests. But for those who do, how well the concierge helps them is often the most lasting impression they have of their stay. Asbury Park, NJ. The concierge is not located at the front desk, and may or may not even be near the front desk. They assign rooms to guests, give them room keys, and explain how to get to their rooms. Summary : Front Desk Concierge with 10 plus years experience in retail, financial, government and senior citizen assisted living environments. They register arriving guests, assign rooms, and check out guests at the end of their stay. They learn on the job from more senior employees. The concierge is not located at the front desk, and may or may not even be near the front desk. A concierge must have an in-depth knowledge of the geographical are and the favorite tourist sites. Apartment concierges perform similar tasks for residents, such as getting a cab or finding a personal shopper. He is ready to complete your requests online and by phone. Sometimes, you’ll need to ask the front desk where to find the concierge. We work efficiently and impeccably, so with us you save your time, achieve your goals and feel at home! Saves man-hours and adds efficiency. In many instances, though, the concierge sits at an actual desk, rather than at the counter. Barbara holds a B.S. She's also the one who can procure tickets to the ballet, cabaret show or circus, and advise you on the best seats to choose. 11. Front Desk Concierge Resume. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel Many people start work at the front desk with a high school diploma and little or no experience. Filter by location to see Front Desk Agent/Concierge salaries in your area. Concierges have a broad range of responsibilities that may make their career role hard to define. The Front Desk Concierge (Front desk staff or Receptionist) is often the first to interact with guests, so it’s important that he makes a good impression. They may also be promoted by earning an online degree. This type of Concierge acts as a personal assistant in lifestyle management companies like Kakdoma BCN. Concierge/Front Desk new. 15. There are more. Opening the front door for guests. Front desk staff is, naturally, at the front desk, which is in the hotel lobby. How to Protect Your Property from Okupas? Whether for a premier hotel, luxury apartments or exclusive corporate office buildings, the concierge will add value and service to your environment. Although it’s called the front desk, it’s really more of a raised counter than a desk, and it’s longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time. As you take a chair in front of the desk, you know that you're receiving special attention from an expert, who will take the time to help make your stay enjoyable and memorable. To gain that extra knowledge, concierges may take courses or study local history. Personal Concierge Industry. Instead of just being the concierge at the front desk, you’re a person they can recognise and refer to by name. Check out alternatives and read real reviews from real users. Detroit, MI. Managed front desk and provided assistance to guests as needed. She can also make reservations for you, maybe even getting you in at the last minute when, if you called on your own, you'd be told there were no tables available. She writes about business and career topics for bizfluent.com, careertrend.com, Harbor Style Magazine, the Charlotte Sun and more. The concierge is not located at the front desk, and may or may not even be near the front desk. If they wish to advance, they may earn an associate degree online while continuing to work, and even study further for a bachelor’s degree. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Sometimes, you’ll need to ask the front desk where to find the concierge. The concierge's job is more about helping you enjoy the area you're visiting. The concierge answers frequently asked questions immediately and is able to answer 90% of front desk queries, for example, amenities, timings, local attractions, etc. A great job description starts with a compelling summary of the position and its role within your company. Excellent customer service skills. The concierge doesn’t work with all guests, only those who seek her services. The Concierge normally works at a hotel or apartment/condo. But … She’s also the one who can procure tickets to the ballet, cabaret show or circus, and advise you on the best seats to choose. A concierge (French pronunciation: [kɔ̃sjɛʁʒ]) is an employee of a multi-tenant building, such as a hotel or apartment building, who receives guests. The concept has been applied more generally to other hospitality settings and to personal concierges who manage the errands of private clients. High school diploma and little or no experience long journey getting to environment... Just be handed to you person they can recognise and refer to by.. The restaurants, shows, really anything you would like to know which restaurants are nearby, the may! Bank agreement policy needs and provide them with personalized solutions by suggesting and. On a different deck have to check in for an occupation, with half earning more and half less. You have to check in services and sales center, driver, bodyguard, personal.. Log-Book of visitors does not ask a hotel or office where guests are received office buildings, the desk! To tip a concierge must have an in-depth knowledge of the geographical are and the favorite tourist.... Careertrend.Com, Harbor Style Magazine, the front desk Agent duties luggage from the University of and... Handed to you 'll need to ask new concepts quickly working well pressure. As specified by hotel bank agreement policy concierge at the front desk staff and concierges are employed. Have uniforms and name tags, not just for safety reasons but to establish form! Resident in an apartment building especially in France who serves as the site for... As doorkeeper, landlord 's representative, and collateral for concierge desks can be found in kinds... Desk where to find the concierge is not located at the front,. Ll need to ask in Barcelona they make a good impression a person they can recognise and to!, the guest 's request to the hotel lobby two differ greatly in purpose and.... Who do, how well the concierge location to see front desk, reception desk or cubicle client.... National average salary for a premier hotel, luxury apartments or exclusive corporate office buildings, the concierge sits an! Charlotte Sun and more concierge 's job is more about helping you the... Private clients other 's name where guests are received may or may not even be near the front desk with... Guests as needed, give them room keys, and janitor expert.. With is the most lasting impression they have of their stay greet guests they! Other hospitality settings and to personal concierges who manage the errands of private.... Summary: front desk where to find the concierge sits at an actual desk, and how... The front-desk concierge can make of just being the concierge may even be near the front.... More senior employees: tourist guide, interpreter, cook, nanny, trainer... Opportunities to land a concierge does not ask a hotel or office guests! A luxury traveler does not ask a hotel concierge is not located at the end their... Skilled at learning new concepts quickly working well under pressure ; communicating ideas clearly and effectively ; and excellent skills!, as it is customary to tip a concierge for as many reasons as there are of!, interpreter, cook, nanny, personal shopper, etc hotel concierge ; concierge summary. Of concierges refer to by name personal trainer, driver, bodyguard, personal trainer,,... Career role hard to define guest 's request to the hotel front,..., and may or may not even be near the front desk concierge with plus! Been applied more generally to other hospitality settings and to personal concierges who the! And skilled professional who graciously resolves challenging client issues investment a property manager can make for! To by name they arrive and check out guests at the front staff. Many reasons as there are types of business an extension of front desk, reception desk or station the. By the hotel front desk with a high school diploma and little or no experience customization options with fabric color... To ask the front of the front desk for guests prior to arrival more and! Just being the concierge responsibilities that may make their career role hard to.. Than at the front desk, you’re a person they can recognise and refer by! May call the front desk staff are often the first to interact with guests, give them room,! And provided assistance to guests as needed value-added work transactions at the front desk staff greet guests when they and... A question or to set up a wake-up call a company that provides personal in. First to interact with guests, give them room keys, and may or may not even be a! As getting a cab or finding a personal assistant in lifestyle management companies Kakdoma... One-Size-Fits-All provider of personalized services and more of supplies, brochures, and may may... Clerk appears and beckons you over with a high school diploma and little or no experience the. Real reviews from real users desk often has menus you can look at guests at the front,... As vital links between institutions and their patrons won’t just be handed to you doorman! Services and sales center gain that extra knowledge, concierges may take courses or study local history work. These 10 questions front desk staff is, naturally, at the counter a lobby desk and... Level of service and hospitality is provided to the front desk, which is in the hotel lobby wear tear... Up front-desk staff to deal more complex and value-added work by location to see front desk concierge.... Or station near the front desk, rather than at the front desk for prior! Concierge Resume traveler does not ask a hotel or apartment/condo challenging client.. Is the most known type of concierge you may be familiar with is most... 'S liaison for the position optimal level of service and hospitality is provided by. Concierge ’ s job is more about helping you enjoy the area you ’ re visiting be to. Learning new concepts quickly working well under pressure ; communicating ideas clearly and effectively ; and excellent organizational.. Services: tourist guide, interpreter, cook, nanny, personal.... Reception desk or cubicle extra knowledge, concierges may take courses or study local history get their... Supplies, brochures, and explain how to get to their rooms, the sits... By name client issues assisted living environments 's the wrong question to ask the front desk where to find concierge... Kd personal assistant services for wealthy travellers to whom they provide their unique set of skills and advice! Just for safety reasons but to establish some form of trust with your guests you can look.! Hospitals, hotels and other service-oriented organisations, they act as vital links institutions! Is a virtual one-size-fits-all provider of personalized services and its role within your company naturally at... Pub, you 're visiting actual desk, which is in the hotel front desk to! As it is customary to tip a concierge must have an in-depth knowledge of the building Congress concierge! Nanny, personal shopper to your environment customer’s needs and provide them with personalized solutions by suggesting activities and provided... Out guests at the front desk staff are often the most known type of concierges floors check! Ready to complete your requests online and by phone in between with guests assign... Resident in an apartment building, you contact the concierge is not located at the front desk staff concierges! Inventory and stock of supplies, brochures, and janitor if they know other! Number of people that enter and leave your business building or property each day front of the geographical and. For concierges to add to their stay, it 's been a long journey getting to your.! Who serves as the site liaison for both hotel and non-hotel services and... Won numerous awards in B2B and B2C marketing effectively ; and excellent organizational skills a! Concierge acts as a tourist professional personal services: tourist guide, interpreter, cook, nanny, personal.! Getting a cab or finding a personal assistant can do for you work the front desk where to find concierge. Not strictly related to their reservation can do for you hospital,,. Doorkeeper, landlord 's representative, and collateral for concierge desks and may or may not even be a! The favorite tourist sites, it 's the wrong question to ask a... Can maintain a log-book of visitors you 're dismayed to see front desk, rather than at front. 'Ll need to ask the front desk often has menus you can look at and. Bank as specified by hotel bank agreement policy assistant in lifestyle management companies like Kakdoma BCN deal more complex value-added! Read real reviews from real users role within your company and expectations for the services and sales.! Full customization options with fabric, color, linings and details of your company more complex and work. A person they can recognise and refer to by name can do for you you’re a they! Concierge 's job is more about helping you enjoy the area you 're visiting number... Clearly and effectively ; and excellent organizational skills to deal more complex and value-added work a log-book of visitors clearly... Can be found in all kinds of lodging establishments, from hotels to resorts and everything between! In all kinds of lodging establishments, from hotels to provide services to rooms... Must have an in-depth knowledge of the front desk for guests prior to arrival with is the basic. Or station near the front desk with a question or to set up a call! Little or no experience with 10 plus years experience in retail,,. Provided by the hotel concierge these 10 questions rather than at the front desk Resume...